Our General Terms of Use

We recommend that you read through these terms of use before using the site. These terms and conditions apply to this website whether accessed by desktop, tablet or mobile and also to our services accessed by phone or email. By using this website you agree to be bound by our terms of use. Please cease use of our website if you do not agree with these. We reserve the right to amend and update these terms of use.

Holidaymakers booking through the site should also read our holidaymaker terms and owners listing on the sites need to read our owners terms.

1. About this website and our service:

Cottagegems.com is owned and managed by XE Website Solutions Ltd, a company registered in England. Our company number is 14015739, our VAT number is 104 353357 and our registered address is Office 7, Unit 4, Stour Valley Business Park, Brundon Lane, Sudbury, Essex, England, CO10 7GB.

These webpages, content and the online reservation service (including the facilitation of payment service) provided by XE Website Solutions Ltd and are available for your personal, non-commercial use only.

This website provides an online platform where owners and agencies of luxurious self-catering accommodation can advertise for bookings and through which users of the site can make booking requests and for some properties, book online. Once an owner or agency has confirmed the booking request with you, you enter in to a contract with the owner or agency advertising the accommodation. Our involvement is simply that of an intermediary. We have no involvement in the rating or inspection of properties featured on this website and are not an agency.

2. Availability of this website

Our aim is for this website to be available at all times. We cannot be held liable if this website is unavailable at any time.

3. Information on www.cottagegems.com

All properties featured on this website advertise that they are of a luxury standard. We do not however inspect any of the properties listed and make no representations to you about the suitability of the accommodation listed on this website for you. We recommend that you satisfy yourself that the accommodation meets your own specific personal requirements before you make a booking.

The information on our site is based on the information provided to us by owners or agencies. We cannot be held liable in the instance of any errors or inaccuracies on this website. We take all reasonable steps to ensure that the information is correct but cannot guarantee that it is error free and complete and cannot be held liable for any errors or inaccurate information. The accuracy of the pricing, property particulars and availability information are the responsibility of owners or agencies.

Although we cannot be held liable for inaccuracies or errors, we use reasonable skill and care to address any issues. If you believe there to be any inaccuracies or errors please contact us via our contact form with full details. We will then raise any issues with the relevant owner or agency and ask them to address the issue. We reserve the right to remove advertisements from our sites if issues are not addressed by owners or agencies to our satisfaction.

Links to external websites.

We cannot be responsible for the content on external websites. Where links are present on our website to external websites, these are for solely for informational purposes. If you find any links on our site that you believe to be inappropriate please email us via our contact form.

4. Copyright and Appropriate Use of this website

We reserve copyright for the content of this website including our logo. The information on this website is for your personal use and not for commercial use. We do not permit you to copy, modify, sell, re-sell, download, monitor or reproduce any information or contents for any commercial activity or for any purpose. You must also not use our website for illegal, immoral or any unauthorised purposes.

5. Appropriate Insurance

For your protection and security we recommend that you take out appropriate insurance for your luxury self-catering break.

6. Intellectual Property

We reserve all rights to the intellectual property rights on www.cottagegems.com

7. Your Privacy

We never sell or pass your data on to third parties and wherever possible do not use cookies, except on log in sections of the websites where cookies cannot feasibly be avoided.

8. Enforcement

If any of the above terms is for any reason unenforceable, this does not affect any other terms listed above.